ServiceNow Developer

Job Description

ServiceNow Dev Responsibilities:
 
  • Under the program direction, develops, maintains, and extends a stable production, development, and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training
  • Develops, modifies, and implements moderately to highly complex information systems that are thorough and accurate and conform to MST standards
  • Codes, tests, debugs, and documents assignments of moderate to high complexity
  • Independently researches and resolves more complex technical problems
  • A top-level technical contributor in highly specialized phases of applications system architecture with technical solid (applications-based) knowledge
  • May serve as project manager or team lead on complex projects
  • Based on customer requirements, formulates/defines systems scope and objectives
  • Researches, develops, codes, or modifies architecture components that are well designed, efficient, and conform to MST architectural standards
  • When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity
  • Work with multiple business owners to move forward with development and enhancements around the core ITSM applications, including Incident, Change, and Request in a Domain-Separated instance of ServiceNow

Qualifications

Required Skills:
 
  • At least 6+ years of relevant CE experience with two to three extensive projects developing, customizing, integrating, and deploying ServiceNow 
  • Develops ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML, and CSS
  • Configuration Management (CMDB)
  • Strong math and analytical skills Excellent oral and written communication skills
  • Analyze system performance issues and determine performance enhancements
  • Administration of Knowledge Base and Service Catalog
  • Configure out-of-the-box workflows and create/maintain custom workflows
  • Configure application-related fields, forms, views, email notifications, acceptance roles, and access controls
  • Integrate ServiceNow application(s) with third-party systems/applications via APIs
  • Provides input to staff involved in writing and updating technical documentation such as user manuals
  • Prepares reports on analyses

Other and desired experiences:
 
  • Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL)
  • Expert knowledge on building out ServiceNow CMS (ESS – Employee Self Service Portal)
  • Proficient in the development of workflows, custom web services, custom notifications, assessments, and custom app
  • Experience developing on the ServiceNow platform, including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog
  • Strong knowledge of the ServiceNow data model and relationships
  • Experience administering a ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates of all other existing solutions requiring revisions

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