Avilamb Inc. is seeking an AWS Cloud Operations and Maintenance (O&M) Support Engineer to support the upcoming Library of Congress (LOC) program. The engineer will provide technical support and expertise for all cloud-based systems hosted in AWS and on-premises environments, focusing on operational support, performance optimization, and ensuring compliance with IT security requirements.

Key Responsibilities

Cloud Operations Support:

• Monitor AWS-hosted and on-prem systems to ensure reliable performance.

• Proactively address operational issues, including resource utilization, system load, and error logs.

• Manage database credentials, monitor storage capacity, and implement configuration changes for enhanced system reliability.

CI/CD Pipeline Management:

• Operate and maintain the NLS CI/CD DevOps system, including tools such as Git, Jenkins, Kubernetes, and Docker Swarm.

• Manage the automation of deployments and the creation of Jenkins scripts for new environments.

Security and Compliance:

• Monitor security logs and audit trails, ensuring systems meet NIST SP 800-53 standards and other Library IT directives.

• Implement system patches and coordinate with NLS and OCIO for deployment scheduling.

Key Management:

• Manage encryption keys in AWS Key Management System (KMS), including key creation, rotation, and data encryption.

• Support secure storage and handling of sensitive NLS data.

Technical Documentation and Support:

• Maintain up-to-date CI/CD and operational documentation to reflect current configurations.

• Provide technical support and training for end-users accessing CI/CD systems and utilities.

Variable/On-Demand Tasks:

• Create new VMs and environments to support development and testing.

• Integrate new systems and software, including certificate and license installations.

• Provide backup restoration and testing as required.

Collaboration and Reporting:

• Collaborate with NLS, OCIO, and other contractors to ensure seamless system integration.

• Provide weekly progress updates and monthly reports detailing operational support activities.

Required Qualifications

Experience: Minimum of 2 years in cloud operations, AWS, and DevOps environment support.

Technical Expertise:

• Proficiency in AWS services (EC2, S3, RDS, IAM, etc.) and Terraform scripts for infrastructure management.
• Strong knowledge of CI/CD tools such as Jenkins, GitLab, Docker, and Kubernetes.
• Experience with database management, key rotation, and encryption standards.

Compliance Knowledge: Familiarity with federal IT security standards, including FISMA and NIST SP 800-53.

Certifications: AWS Cloud Foundational and/or Associate certifications or equivalent is highly preferred.

Agile Methodology: Understanding of Agile project framework and ceremonies

Education: Bachelor’s degree in Computer Science, IT, or related field.

Preferred Qualifications

• Technical Skills:
  • Knowledge of Splunk for system monitoring and analytics.
  • Experience with agile methodologies and task management tools (e.g., Jira, Confluence).
• Soft Skills:
  • Strong problem-solving abilities and attention to detail.
  • Effective written and verbal communication for documentation and stakeholder engagement.
  • Ability to work collaboratively in a multidisciplinary environment.

Work Environment

• Location: Remote with coordination for tasks requiring on-site interaction.
• Hours: Standard hours, with availability for high-priority issues as needed.
• Security Clearance: Must pass a U.S. federal government background check and maintain residency in the continental U.S. for at least three consecutive years.